hands up communications

Privacy Policy

Privacy Policy

ONLINE PRIVACY POLICY AGREEMENT

Hands Up Communications, (Hands Up), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private.

Our privacy policy has been designed and created to ensure those affiliated with Hands Up Communications of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Hands Up Communications, and thus it shall govern any and all data collection and usage thereof. Through use, you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information
This website collects various types of information, such as: information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs. We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected
Hands Up Communications may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you. Hands Up Communications may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Hands Up Communications does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

Hands Up Communications may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Hands Up Communications may disclose your personal information, without prior notice to you, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

– Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Hands Up Communications and/or our website;

– Maintain, safeguard and/or preserve all the rights and/or property of Hands Up Communications; and

– Perform under demanding conditions in an effort to safeguard the personal safety of users of and/or the general public.

Children Under Age of 13
Hands Up Communications does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to joe@handsupcommunications.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites
Our website does contain links to affiliate and other websites. Hands Up Communications does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security
Hands Up Communications shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Changes to Privacy Policy Agreement
Hands Up Communications reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.handsupcommunications.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Hands Up Communications decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms
Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: scheduling@handsupcommunications.com

Telephone Number: 319.213.9920

Mailing Address:
Hands Up Communications
4211 Glass Rd NE Ste A
Cedar Rapids, Iowa 52402

JOB TITLE: American Sign Language Interpreter – Independent Contractor

FLSA STATUS: Independent Contractor
LOCATION: Waterloo, IA (On-Site/Remote)

JOB SUMMARY

Qualified American Sign Language Interpreters are responsible for facilitating on-site and VRI interpreting in a professional and accurate manner. Interpreters must possess and maintain competence, proficiency, and professionalism in English and ASL. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Provide accurate and effective interpretation between individuals, ensuring that all information is communicated clearly, completely, and impartially.
  • Perform interpretations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • If possible, work/mentor with interns – mentoring and providing feedback when appropriate.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Iowa interpreting license.
  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
  • Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

Typically, the work will happen in normal office working conditions in a climate-controlled environment with minimal safety/health hazard potential. When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

PHYSICAL DEMANDS

Sedentary, sitting, walking, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time. Interpreters may encounter a variety of physical demands while working in the field: sitting, standing, walking, steps, etc.

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Spanish Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Spanish Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Quad Cities

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Russian Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Quad Cities

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Dari Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Nepali Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Rundi Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Swahili Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Kinyarwanda Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: VRI American Sign Language Interpreter

FLSA STATUS: Independent Contractor

JOB SUMMARY

Qualified American Sign Language Interpreters are responsible for facilitating VRI interpreting in a professional and accurate manner. Interpreters must possess and maintain competence, proficiency, and professionalism in English and ASL. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Perform interpretations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Must hold or be eligible to obtain an Iowa sign language interpreter license.
  • RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
  • Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and American Sign Language.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.

SUPERVISORY RESPONSIBILITY

None.

PHYSICAL DEMANDS

Sedentary, sitting, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time.

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Korean Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Ewe Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: American Sign Language Interpreter – Employee (Full-time)

FLSA STATUS: Exempt

JOB SUMMARY

Sign Language Interpreters are responsible for facilitating onsite and call center interpretation sessions in a professional, focused manner and utilizing the necessary equipment to provide accurate and complete interpretation. Interpreters must possess and maintain a high level of skill, proficiency, and professionalism in interpreting. Due to the sensitive nature of much of the information processed during an interpretation session, a high degree of integrity and confidentiality must be maintained at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • If possible, work/mentor with interns – mentoring and providing feedback when appropriate.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Iowa Interpreting License.
  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
  • Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

BENEFITS

  • Paid Time Off
    • Max of 80 hours in your first year and 112 annually thereafter
    • Holidays off
    • Your birthday off
  • 401K matching up to 3%
  • Health Insurance
  • Dental/Vision
  • Free professional development for workshops sponsored by Hands Up
  • Certification and professional membership reimbursement
  • Employee incentive programs to earn extra cash
  • Access to mentoring/internship program
  • Covered under company liability insurance
  • Relocation assistance may be available for eligible candidates.
  • No requirement for private LLC or S-Corp

PAID TIME OFF

Full-time employees may carry over up to 40 hours of paid time off per calendar year. Any amount above 40 hours will be forfeited at the beginning of the new year.

POSITION TYPE

Full-time, 40 hours per week Monday through Friday. Work hours are flexible to meet the demands of the position. Evening and weekend work may be required as job duties demand.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

Work in normal office working conditions in a climate-controlled environment with minimal safety/health hazard potential. When assigned to onsite appointments, interpreters may work in a variety of environments and locations (medical office, school, court, etc.).

PHYSICAL DEMANDS

Sedentary, sitting, walking, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time. Interpreters may encounter a variety of physical demands while working in the field; sitting, standing, walking, steps, etc.

EEO STATEMENT

Hands Up Communications provides equal employment opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: Interpreter Recruiter & Liaison

COMPANY: Hands Up Communications
LOCATION: Remote
EMPLOYMENT TYPE: Full-time, hourly
PAY: [$XX–$XX per hour]

ABOUT US

Hands Up Communications provides professional interpretation services in American Sign Language (ASL) and spoken languages across medical, legal, educational, business, and community settings. Our interpreters make communication possible when it matters most, and we’re committed to finding great interpreters and taking care of them once they join us.

ABOUT THE ROLE

We’re seeking an experienced Interpreter Recruiter & Liaison to grow and support our interpreter network across all languages, including ASL, high-demand spoken languages like Spanish, Mandarin, and Arabic, and rare languages of lesser diffusion. You’ll bring new interpreters on board and serve as the main point of contact for our existing interpreters, making sure they feel supported, informed, and valued.

This is not a general recruiting or HR role. You’ll need a deep, practical understanding of the language services industry, including how interpreters are trained, credentialed, and assessed, and what interpreters need to do their best work.

RESPONSIBILITIES

Recruiting

  • Source ASL and spoken-language interpreter candidates through job boards, professional associations, interpreter training programs, universities, community organizations, and referrals.
  • Build relationships within the Deaf community and with ASL interpreter networks, including recruiting Certified Deaf Interpreters (CDIs).
  • Develop creative sourcing strategies for rare and hard-to-fill languages, including outreach to diaspora communities and language-specific networks.
  • Screen candidates for language proficiency, interpreting skills, professional conduct, and knowledge of interpreting ethics and standards of practice.
  • Evaluate and verify credentials, including RID certifications (NIC, CDI), BEI, state ASL interpreter licensure, CCHI, NBCMI, court certifications, ATA, and equivalent international credentials.
  • Coordinate language proficiency and interpreting skills assessments.
  • Manage the full recruitment lifecycle, from outreach and interviews through offers, contracting, and onboarding.
  • Maintain an organized candidate pipeline, anticipating language demand and building a bench of qualified interpreters ahead of need.

Interpreter Liaison and Support

  • Serve as the primary point of contact for current interpreters, answering questions and resolving concerns related to assignments, scheduling, pay, policies, and client interactions.
  • Conduct regular check-ins with interpreters to gather feedback, address issues early, and strengthen retention.
  • Act as a bridge between interpreters and internal teams (scheduling, operations, billing, quality assurance), advocating for interpreter needs while supporting company goals.
  • Help resolve concerns between interpreters and clients professionally and fairly.
  • Track credential renewals, continuing education requirements (such as RID CEUs), and compliance documents to keep interpreters current and assignment-ready.
  • Share updates on policies, procedures, and opportunities through clear, accessible communication, including ASL where appropriate.
  • Support professional development by connecting interpreters with training, workshops, mentoring, and resources, including resources on self-care and vicarious trauma.
  • Help build a sense of community among remote and independent interpreters through recognition efforts, virtual meetups, and team communications.
  • Conduct exit interviews and use feedback to identify trends and recommend improvements to retention and interpreter experience.

General

  • Partner with scheduling, operations, and quality assurance teams to understand coverage gaps and client requirements.
  • Represent Hands Up Communications at virtual and in-person industry events, conferences, and interpreter association meetings.
  • Keep up to date on industry trends, pay standards, and certification requirements across ASL and spoken-language specializations.

REQUIRED QUALIFICATIONS

  • Minimum of three (3) years of experience in the language services industry, either as a working interpreter or in a role such as interpreter recruitment, vendor management, language access coordination, or interpreter operations.
  • In-depth knowledge of the interpreting profession, including modes of interpreting (consecutive, simultaneous, sight translation), delivery methods (on-site, OPI, VRI, VRS), specializations (medical, legal, educational, conference, community), and professional codes of ethics such as the NAD-RID Code of Professional Conduct.
  • Familiarity with ASL and spoken-language certifications, assessments, and training requirements.
  • Ability to assess interpreter qualifications and recognize red flags during screening.
  • Strong interpersonal and conflict-resolution skills, with the ability to handle sensitive conversations with empathy and professionalism.
  • Sensitivity to diverse cultural backgrounds and Deaf culture.
  • Excellent organization and ability to manage a high volume of candidates and interpreter relationships at once.
  • Comfort working remotely with applicant tracking systems, video platforms, databases, and standard office software.

PREFERRED QUALIFICATIONS

  • Previous work as a certified or qualified interpreter (ASL or spoken language).
  • Fluency in ASL and/or one or more spoken languages in addition to English.
  • An established network within the interpreter community and/or the Deaf community.
  • Experience recruiting for languages of lesser diffusion.
  • Experience in interpreter retention, community management, or workforce support.

WHAT WE OFFER

  • Health insurance
  • Paid time off (PTO)
  • 401(k)
  • Professional development opportunities
  • Flexible schedule

HOW TO APPLY

Please send your resume and a brief cover letter describing your experience in the language industry to [email address or application link]. In your cover letter, tell us about a time you recruited for a hard-to-fill language or helped an interpreter work through a challenge.

EEO STATEMENT

Hands Up Communications is an equal opportunity employer and values diversity. We welcome applicants of all backgrounds, and Deaf and hard of hearing candidates are encouraged to apply.

JOB TITLE: On-Site Pashto Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Arabic Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
  • Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
  • Perform translations that are grammatically and syntactically accurate.
  • Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
  • Interpreters are expected to work collaboratively with other internal or external interpreters.
  • As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
  • Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
  • Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
  • Effectively represent the Hands Up Communications brand when interacting with customers in the field.
  • Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

  • Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
  • Knowledge of the community, culture, and values of the people and language to be interpreted.
  • Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
  • Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
  • Demonstrate the ability to work independently while meeting performance and customer service expectations.
  • Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
  • Ability to apply code of ethics and standards of practice.
  • Ability to interpret for extended periods of time.
  • Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.