How to Boost Inclusion In The Workplace

Hands Up Communications BLOG

How to Boost Inclusion In The Workplace

Many organizations prioritize Diversity, Equity, and Inclusion (DEI) initiatives to create a workplace that embraces all employees, regardless of their background.

However, the execution of these initiatives often overlooks a crucial aspect—accommodating employees with disabilities. Particularly in terms of language accessibility.

As someone who has navigated both supportive and challenging work environments as a deaf professional, I have witnessed firsthand the power of inclusive practices.

Here’s a deeper look into how corporations can effectively implement interpreting and translation services as part of their DEI strategies to support a truly multicultural and inclusive workforce.

A Tale of Two Workplaces

Throughout my career, I’ve experienced a spectrum of workplace environments in terms of accessibility.

I’ve had three jobs where I had full access to ASL (American Sign Language) interpreters and found the workplaces to be exceptionally deaf-friendly. But, I’ve also had jobs where I was the only deaf person and had no interpreter help. Navigating these spaces was significantly harder.

Luckily, making a workplace accessible doesn’t always require interpreters.

At one of my more inclusive jobs, the employer asked if I would be interested in teaching an ASL class. Though I’m not a professional instructor, we found someone who could assist. For $50 a week, an ASL teacher came in, taught the language to my colleagues, and my colleagues were able to practice with me!

Talk about two birds with one stone! This improved workplace communication and made me feel more included.

The best part?

The company didn’t have to pay for a professional interpreter for forty hours a week!

Key Ways To Use Language Services To Increase Inclusivity

Language services, including interpreting and document translation, play a crucial role in creating inclusive workplaces. These services enable employees who are deaf, hard of hearing, or non-native English speakers to fully participate in all aspects of their work.

Here are some practical ways to implement these services:

On-Site Interpreters: Provide on-site ASL interpreters for meetings, training sessions, and company-wide events. This ensures that deaf employees can engage fully without missing critical information.
Video Remote Interpreting (VRI): For remote workers or those who travel frequently, VRI can be a valuable tool. It provides real-time interpreting services through video calls, making communication seamless regardless of location.
Document Translation: Ensure all important documents, including training materials, HR policies, and safety procedures, are available in multiple languages. This supports non-native English speakers and ensures they understand their roles and responsibilities.
Captioning Services: For video content, such as training videos or company announcements, provide captioning services. This ensures that employees who are deaf or hard of hearing can access and understand the information.

Beyond Interpreters

Being inclusive of the disabled goes beyond providing language services. There are numerous disabilities out there that need accommodations. And each of these accommodations should be personalized to the needs of the person.

Unfortunately, a common scenario in many workplaces is hiring someone for a job and then realizing they need additional accommodations.

Often, the responsibility of figuring out these accommodations is unfairly placed on the employee with the disability.

This can be overwhelming and counterproductive. What should you do instead?

When working with a disabled employee, you should ask them how they would prefer to be included and accommodated.

This way, employers proactively understand their needs and preferences, and can find ways to accommodate that truly improve the inclusion of the individual. The more we work together, the more inclusive our work environment can become.

Remember, if everyone can’t participate in an activity or meeting, it’s not truly inclusive!

Need language services for your office?

Hands Up Communications can help. Our interpreters, both remote and onsite, are highly experienced and ready to bridge the gap of communication for you. If you need interpreting or translation services to help bridge the gap and become more inclusive, we’ve got your covered.

Our goal is to help you effectively communicate with the world! Schedule here.

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JOB TITLE: American Sign Language Interpreter – Independent Contractor

FLSA STATUS: Independent Contractor
LOCATION: Waterloo, IA (On-Site/Remote)

JOB SUMMARY

Qualified American Sign Language Interpreters are responsible for facilitating on-site and VRI interpreting in a professional and accurate manner. Interpreters must possess and maintain competence, proficiency, and professionalism in English and ASL. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Provide accurate and effective interpretation between individuals, ensuring that all information is communicated clearly, completely, and impartially.
Perform interpretations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
If possible, work/mentor with interns – mentoring and providing feedback when appropriate.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Iowa interpreting license.
Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
Knowledge of the community, culture, and values of the people and language to be interpreted.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

Typically, the work will happen in normal office working conditions in a climate-controlled environment with minimal safety/health hazard potential. When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

PHYSICAL DEMANDS

Sedentary, sitting, walking, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time. Interpreters may encounter a variety of physical demands while working in the field: sitting, standing, walking, steps, etc.

EEO STATEMENT

Hands Up Communications provides equal employment/contracting opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: On-Site Spanish Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

Qualified Foreign Language Interpreters are responsible for facilitating on-site, online, and phone interpreting in a professional and accurate manner. Interpreters will make use of the necessary platforms (Boostlingo, Zoom, etc.) and equipment (as needed) to provide accessible, clear, and articulate interpretations. Interpreters must possess and maintain competence, proficiency, and professionalism in English and their other working languages. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must always adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Spanish Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Quad Cities

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Russian Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Quad Cities

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Dari Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Nepali Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Rundi Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Swahili Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Kinyarwanda Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: VRI American Sign Language Interpreter

FLSA STATUS: Independent Contractor

JOB SUMMARY

Qualified American Sign Language Interpreters are responsible for facilitating VRI interpreting in a professional and accurate manner. Interpreters must possess and maintain competence, proficiency, and professionalism in English and ASL. Due to the sensitive nature of much of the information processed during an interpretation session, interpreters must adhere to ethical and confidential standards at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Perform interpretations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Must hold or be eligible to obtain an Iowa sign language interpreter license.
RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and American Sign Language.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.

SUPERVISORY RESPONSIBILITY

None.

PHYSICAL DEMANDS

Sedentary, sitting, and frequent near vision use for reading and computer usage. Interpreters may be required to sit for long periods of time.

EEO STATEMENT

JOB TITLE: On-Site Korean Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Ewe Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: American Sign Language Interpreter – Employee (Full-time)

FLSA STATUS: Exempt

JOB SUMMARY

Sign Language Interpreters are responsible for facilitating onsite and call center interpretation sessions in a professional, focused manner and utilizing the necessary equipment to provide accurate and complete interpretation. Interpreters must possess and maintain a high level of skill, proficiency, and professionalism in interpreting. Due to the sensitive nature of much of the information processed during an interpretation session, a high degree of integrity and confidentiality must be maintained at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
If possible, work/mentor with interns – mentoring and providing feedback when appropriate.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Iowa Interpreting License.
Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
RID or BEI certification preferred but not required. Candidates working toward certification are encouraged to apply.
Acceptable score on the Educational Interpreter Performance Assessment (EIPA).
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

BENEFITS

Paid Time Off
- Max of 80 hours in your first year and 112 annually thereafter
- Holidays off
- Your birthday off
401K matching up to 3%
Health Insurance
Dental/Vision
Free professional development for workshops sponsored by Hands Up
Certification and professional membership reimbursement
Employee incentive programs to earn extra cash
Access to mentoring/internship program
Covered under company liability insurance
Relocation assistance may be available for eligible candidates.
No requirement for private LLC or S-Corp

PAID TIME OFF

Full-time employees may carry over up to 40 hours of paid time off per calendar year. Any amount above 40 hours will be forfeited at the beginning of the new year.

POSITION TYPE

Full-time, 40 hours per week Monday through Friday. Work hours are flexible to meet the demands of the position. Evening and weekend work may be required as job duties demand.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

Work in normal office working conditions in a climate-controlled environment with minimal safety/health hazard potential. When assigned to onsite appointments, interpreters may work in a variety of environments and locations (medical office, school, court, etc.).

PHYSICAL DEMANDS

EEO STATEMENT

Hands Up Communications provides equal employment opportunities to all individuals regardless of their race, color, belief, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated. This policy applies to all terms and conditions of employment.

JOB TITLE: Interpreter Recruiter & Liaison

COMPANY: Hands Up Communications
LOCATION: Remote
EMPLOYMENT TYPE: Full-time, hourly
PAY: [$XX–$XX per hour]

ABOUT US

Hands Up Communications provides professional interpretation services in American Sign Language (ASL) and spoken languages across medical, legal, educational, business, and community settings. Our interpreters make communication possible when it matters most, and we’re committed to finding great interpreters and taking care of them once they join us.

ABOUT THE ROLE

We’re seeking an experienced Interpreter Recruiter & Liaison to grow and support our interpreter network across all languages, including ASL, high-demand spoken languages like Spanish, Mandarin, and Arabic, and rare languages of lesser diffusion. You’ll bring new interpreters on board and serve as the main point of contact for our existing interpreters, making sure they feel supported, informed, and valued.

This is not a general recruiting or HR role. You’ll need a deep, practical understanding of the language services industry, including how interpreters are trained, credentialed, and assessed, and what interpreters need to do their best work.

RESPONSIBILITIES

Recruiting

Source ASL and spoken-language interpreter candidates through job boards, professional associations, interpreter training programs, universities, community organizations, and referrals.
Build relationships within the Deaf community and with ASL interpreter networks, including recruiting Certified Deaf Interpreters (CDIs).
Develop creative sourcing strategies for rare and hard-to-fill languages, including outreach to diaspora communities and language-specific networks.
Screen candidates for language proficiency, interpreting skills, professional conduct, and knowledge of interpreting ethics and standards of practice.
Evaluate and verify credentials, including RID certifications (NIC, CDI), BEI, state ASL interpreter licensure, CCHI, NBCMI, court certifications, ATA, and equivalent international credentials.
Coordinate language proficiency and interpreting skills assessments.
Manage the full recruitment lifecycle, from outreach and interviews through offers, contracting, and onboarding.
Maintain an organized candidate pipeline, anticipating language demand and building a bench of qualified interpreters ahead of need.

Interpreter Liaison and Support

Serve as the primary point of contact for current interpreters, answering questions and resolving concerns related to assignments, scheduling, pay, policies, and client interactions.
Conduct regular check-ins with interpreters to gather feedback, address issues early, and strengthen retention.
Act as a bridge between interpreters and internal teams (scheduling, operations, billing, quality assurance), advocating for interpreter needs while supporting company goals.
Help resolve concerns between interpreters and clients professionally and fairly.
Track credential renewals, continuing education requirements (such as RID CEUs), and compliance documents to keep interpreters current and assignment-ready.
Share updates on policies, procedures, and opportunities through clear, accessible communication, including ASL where appropriate.
Support professional development by connecting interpreters with training, workshops, mentoring, and resources, including resources on self-care and vicarious trauma.
Help build a sense of community among remote and independent interpreters through recognition efforts, virtual meetups, and team communications.
Conduct exit interviews and use feedback to identify trends and recommend improvements to retention and interpreter experience.

General

Partner with scheduling, operations, and quality assurance teams to understand coverage gaps and client requirements.
Represent Hands Up Communications at virtual and in-person industry events, conferences, and interpreter association meetings.
Keep up to date on industry trends, pay standards, and certification requirements across ASL and spoken-language specializations.

REQUIRED QUALIFICATIONS

Minimum of three (3) years of experience in the language services industry, either as a working interpreter or in a role such as interpreter recruitment, vendor management, language access coordination, or interpreter operations.
In-depth knowledge of the interpreting profession, including modes of interpreting (consecutive, simultaneous, sight translation), delivery methods (on-site, OPI, VRI, VRS), specializations (medical, legal, educational, conference, community), and professional codes of ethics such as the NAD-RID Code of Professional Conduct.
Familiarity with ASL and spoken-language certifications, assessments, and training requirements.
Ability to assess interpreter qualifications and recognize red flags during screening.
Strong interpersonal and conflict-resolution skills, with the ability to handle sensitive conversations with empathy and professionalism.
Sensitivity to diverse cultural backgrounds and Deaf culture.
Excellent organization and ability to manage a high volume of candidates and interpreter relationships at once.
Comfort working remotely with applicant tracking systems, video platforms, databases, and standard office software.

PREFERRED QUALIFICATIONS

Previous work as a certified or qualified interpreter (ASL or spoken language).
Fluency in ASL and/or one or more spoken languages in addition to English.
An established network within the interpreter community and/or the Deaf community.
Experience recruiting for languages of lesser diffusion.
Experience in interpreter retention, community management, or workforce support.

WHAT WE OFFER

Health insurance
Paid time off (PTO)
401(k)
Professional development opportunities
Flexible schedule

HOW TO APPLY

Please send your resume and a brief cover letter describing your experience in the language industry to [email address or application link]. In your cover letter, tell us about a time you recruited for a hard-to-fill language or helped an interpreter work through a challenge.

EEO STATEMENT

Hands Up Communications is an equal opportunity employer and values diversity. We welcome applicants of all backgrounds, and Deaf and hard of hearing candidates are encouraged to apply.

JOB TITLE: On-Site Pashto Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).

EEO STATEMENT

JOB TITLE: On-Site Arabic Spoken Language Interpreter

FLSA STATUS: Independent Contractor
LOCATION: Cedar Rapids

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

Facilitate many kinds of face-to-face conversations for customers; settings may include emergency rooms, medical, legal, social services, and educational.
Effectively interpret between people who speak different languages, accurately repeating critical information from one person to another.
Perform translations that are grammatically and syntactically accurate.
Punctuality and attendance are expected; timeliness is necessary as it directly reflects on the agency as well as the interpreter. If an issue arises, it is the interpreter’s responsibility to inform the scheduling staff as soon as possible.
Interpreters are expected to work collaboratively with other internal or external interpreters.
As a representative of Hands Up Communications, interpreters should exhibit professional behavior including attire, timeliness, attitude, manner, and overall behavior.
Interpreters are expected to adhere to ethical standards, procedures, and protocols specific to the interpreting context (i.e. hospitals, courts, schools, etc.).
Confidentiality is required for all interpreting assignments unless specific circumstances arise that would cause the interpreter to violate the law. The content learned while on assignment is considered confidential. Additional information can be found in Hands Up Communication’s confidentiality/HIPAA agreements.
Effectively represent the Hands Up Communications brand when interacting with customers in the field.
Utilize the necessary technology for accurate reporting for billing, scheduling, and service evaluation.

QUALIFICATIONS / PREFERRED QUALIFICATIONS

Bachelor of Arts degree (preferred); Associate of Arts degree accepted or 3+ years of experience in lieu of formal degree.
Knowledge of the community, culture, and values of the people and language to be interpreted.
Facilitate communication between English and the language(s) listed in the proficiency self-assessment.
Possess or have the ability to obtain local, regional, or national credentials. Maintain, as applicable, compliance with any national, state, or local licensure and/or certification requirements.
Demonstrate the ability to work independently while meeting performance and customer service expectations.
Credentialed in medical interpreting (completed or in progress with Hands Up Communications).
Ability to apply code of ethics and standards of practice.
Ability to interpret for extended periods of time.
Possess the ability to work in various settings, both indoor and outdoor, with variable lighting and temperatures.

SUPERVISORY RESPONSIBILITY

None.

WORK ENVIRONMENT

When assigned to on-site appointments, interpreters may work in a variety of environments and locations (medical office, school, court, outdoor, etc.).